TAP5 PLATFORM TERMS

Terms of Use

These terms govern use of the TAP5 website, customer account, ordering, delivery, support and related platform features operated by TAP5 Marketing Private Limited.

Accounts and access

Use accurate account and contact information, protect your credentials and OTPs, and do not attempt to access another user's, partner's, rider's, hub's or administrator's account.

Availability and serviceability

Catalogue availability, partner availability, delivery eligibility, regulated-product eligibility and delivery windows are confirmed by the live TAP5 workflow for the selected location. Displaying a product or service does not guarantee that it can be supplied to every PIN code.

Orders, pricing and fulfilment

Authoritative prices, taxes, delivery charges, discounts and payable totals are shown during checkout. Orders remain subject to inventory, partner acceptance, serviceability and applicable category safeguards.

Cancellations and returns

Self-service cancellation is offered only while an order remains eligible. Delivered items may expose a return-request workflow where supported. Refund settlement, where applicable, follows the configured payment/refund process and may depend on the payment provider.

Health and regulated products

TAP5 does not diagnose, prescribe or validate prescriptions. Prescription medicine requests require licensed pharmacist review. Other regulated categories may require location, age, licence or other checks before supply.

Payments

Available payment methods are shown at checkout. Online payment status is accepted only after server-side verification through the configured payment provider; TAP5 does not treat browser-side success alone as authoritative.

Acceptable use

Do not misuse TAP5, interfere with security controls, scrape protected data, submit unlawful content, impersonate another person, manipulate orders or payments, or use the platform to violate applicable law.

Intellectual property

TAP5 branding, software, interfaces, documentation and platform materials remain subject to their applicable ownership and licence rights. Third-party services and materials remain subject to their own terms.

Support and changes

TAP5 may change features, service areas, partner availability or these terms as the platform evolves. Additional statutory, partner or category-specific terms may apply. Questions can be sent to support@tap5.io.